Response from Western Heating & Air Conditioning (Orem):
Thank you so much Heather for your review, Taylor is an amazing technician.
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Thank you for your services always! Love to work with a company we can trust!
Response from Western Heating & Air Conditioning (Orem):
WOW, thank you for giving Ben such an amazing review Heather.
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I like this company but the technician who came to perform the tune-up was very sloppy. He dropped one of the compressor screws into the adjancent window well without telling me, and didn't even try to recover it. Luckily I noticed the missing screw's hole and was able to find the screw and reinstall it myself. He also failed to reapply HVAC tape to the temperature differential holes--so I had to ask him to do so. I hope to have better technicians in the future.
Response from Western Heating & Air Conditioning (Orem):
Hi Stewart, we are glad you gave us a review today and we are so very sorry that you did not have a good experience with Western. We do guarantee our work 100% satisfaction. Please feel free to call our office and we would be more then happy to discuss this event. This does help us do continued training's with our technicians and better our services.
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Joe did a great job. Very helpful and explained everything so I could understand. Took the time needed to insure things were finished and working correctly.
Response from Western Heating & Air Conditioning (Orem):
Your review means the world to us!
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Totally satisfied with Joe.
Response from Western Heating & Air Conditioning (Orem):
Gary, thank you for the review on Joe and 5 stars!
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We were very impressed with the service provided by Joe. He quickly located the problem causing a water leak in our furnace/air conditioning unit. He fully explained the problem and then fixed it. But he didn't stop there he also noted another problem we were not aware of and fixed that as well. He arrived on time for his appointment and left us happy with his good work. We've also been happy with the service provided by all of the Western heating and A/C technicians that have provided service for us.
Response from Western Heating & Air Conditioning (Orem):
Oh wow Ron, this review is so great! Thank you for having Joe at your home and we are so happy to hear that he was of great service to you.
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Response from Western Heating & Air Conditioning (Orem):
We are thankful for your 5 star review Shirley.
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Western Heating and air are honest, a proficient company providing great service.
Response from Western Heating & Air Conditioning (Orem):
Excellent service is our goal! We appreciate your 5 star review.
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Ty was here on time and went straight to work checking out our gas furnace for winter operation. He found all was within specs. He set up our humidifier and explained how to set it during different winter conditions. He suggested installation of an electronic air purifier since our hose air is a bit high on pollution. All in all we were very happy with his work. He was quick in finishing the job and left a clean work area.
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Ty with Western Heating and Air serviced our furnace today. Ty found several issues with our furnace and fixed them the same day! He is very knowledgeable, professional and kind! I will definitely use Western Heating and Air again and will ask for Ty to be our technician!
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Job well done. Very helpful with ways to cool our house more efficiently. Will call them again for sure.
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Mark and Koby came, installed the tankless water heater very efficiently. I was impressed by how they worked so hard. The water heater works great. The price was right. Gary
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Loved my technician. He was able to service everything in a timely manner and was very efficient!!! Hope he comes back when I need the fall service done on my heating unit. :) BTW - I loved the coupon too!!!!
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Cut hole in supply trunk from mechanical room and could not see heat runs, talked with customer about cutting hole in ceiling and putting access panel to cover hole. Cut hole in ceiling to find heat runs were connected. Believe the system was just blowing air past the two runs because fan speed was to high. But fan speed is set to the tonnage of ac and is a variable speed furnace. Installed a turning vain to force air to those two runs. Airflow through the vents is better balanced and customers are happy with results.
Watts smart rebate 2600$ dominion rebate 3-400$
Furnace and aircconditioning changeout $137.00monthly
Installed 80% furnace added a box under furnace to bring it to height of coil. Ran new flu pipe to furnace from the T connected to water heater. Set gas pressure low to 1.85 and high to 3.4. Installed air scrubber. Customer will be calling in to office to make payment. Added return grill 12x12 in ceiling by the hall because it would not work where the original plan was supposed to put it.
Complete ac tune up add hard star and clean blower
Installed the ring and leveled gas line. And centered the ring. And lit to make sure it worked.
AC tune up refer to health inspection report form. Return and supply side are both higher than normal, main pressure drop is after the filter though. Given the equipment is an ECM motor it has parameters it wants to be able to reach and it doesn’t care about restriction in the ducting because it wants to reach the parameters of airflow it’s programmed to achieve. Given current state ideally we would be using a larger filter to reduce pressure drop and adding a return somewhere in trunk to help static at return fall to a better spot. Filter has some gaps in it allowing bypass, unfiltered, air to make it into blower compartment and through main body of unit. This would be helped with a more capable filter like an Aprilaire filter that seals much better and helps prevent dirty air making into equipment there is a fine layer of dust on the inside. Outdoor unit running well just some mild wear signs on contactor which is fairly normal wear on contactors like this. Recommendations ref
I preformed an ac tune up today. Only thing to report is that the compressor is over amping at start up. I put on a hard start kit to fix this issue. AC was running when i left.
Complete dual AC tuneup clean blower wheel on downstairs unit and also added April air conversion kit emailed customer estimates for water heaters she will be reaching out in the next month or two to possibly install one.
Complete ac tune up. Added Aprilaire conversion kit to address high static pressure dropped from.90 to. 56
The 2011 day and night furnace not working. 3 amp fuse broke. Transformer broke. Duel contactor tripping to ground. Duel capacitor at 70% drop. Fan on zone control board terminal broke. Need to replace zone control board to run the fan. He did not want to fix the zone control board today. Fixed all this. Signed up for 2 maintenance plan plan. System running when I left.
